Managing Service Operations (course syllabus)
The following table summarizes the materials in the
Managing Service Operations course. There is a hyperlink to HBS
Publishing
associated with each of the materials in the table. To access the
instructor materials, sign in as an educator. If you have any
difficulties accessing these materials, please let me know (ffrei@hbs.edu).
For a detailed version of the syllabus including readings,
exercises, datasets, and
assignment questions, click here.
